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Frequently Asked Questions

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Vortex-Genie 1

Your unit has been tested before shipment to ensure proper operation, however if you believe that there's a problem with the unit, contact the dealer you originally purchased the unit from for instructions on returning your unit. The units are warranted for a period of two (2) years from date of purchase against defects in workmanship and material only. Items which are normally expendable such as a rubber part, foam inserts, or items which are damaged by liquids or misuse (such as dropping the unit), are not included in this warranty.
The speed for the Vortex-Genie 1 mixer is fixed at approximately 3200 RPM for 60Hz models and 2700 RPM for 50 Hz models.
Yes. The 3-inch platform and the rubber cover are available as separate items. To ensure maximum mixing efficiency, the rubber cover should always be used with the 3-inch platform. Please refer to the list of accessories for the Vortex Genie 1 mixer for more information.
Yes. You may change the voltage on your unit by using a transformer, which you can purchase at an electric supply store. Please remember, however, that the transformer must be able to handle the amperage of the unit - refer to the specifications portion of your operating instructions included with the unit. The mixing will not be as vigorous and the service life of the mixer will be shortened. It is always best to use a model designed for your specific voltage.
Yes. The Vortex-Genie 1 mixer and accessories can be operated in a cold room at a temperature no lower than 4°C (40°F). Also, it should be noted that as with most electrical devices the unit should not be exposed to excess moisture or humidity (condensation would be an example of excess moisture).
The most likely cause of loose attachments is improper installation. Verify that the attachment is mounted properly by referring to the operating instructions included with the mixer or attachments. Also, be certain that the tubes and flasks are properly balanced on the attachments prior to operating the mixer. This will also avoid excessive wear and tear due to uneven balancing
The Vortex-Genie 1 is modeled after the original Vortex-Genie Jr. mixer. It features a fixed speed and a large mixing orbit for very aggressive mixing of samples. The Vortex-Genie 2 features variable speed control, a smaller mixing orbit, and several accessories.
The pop-off cup and 3-inch platform are the only accessories that should be used on the Vortex-Genie 1 mixer.
Yes. The Vortex-Genie 1 has a mixing orbit of 6mm, which allows for more vigorous mixing than the Vortex-Genie 2 or Vortex-Genie 2T. However, because of this larger mixing orbit, most accessories for the Vortex-Genie 2 and Vortex-Genie 2T should not be used on the Vortex-Genie 1.

Vortex-Genie 2

Your unit has been tested before shipment to ensure proper operation, however if you believe that there's a problem with the unit, contact the dealer you originally purchased the unit from for instructions on returning your unit. The units are warranted for a period of two (2) years from date of purchase against defects in workmanship and material only. Items which are normally expendable such as a rubber part, foam inserts, or items which are damaged by liquids or misuse (such as dropping the unit), are not included in this warranty.
The Multiple Sample Starter Set (Model No. H301) includes a plastic six-inch platform, one (1) foam insert for 60 microtubes, and one (1) foam insert for microplates. These items may also be purchased separately. Please refer to our list of accessories for the Vortex-Genie 2 mixer for more information on these accessories as well as many others.
The Microplate Foam Insert, Microtube Foam Insert and Two-Tier Foam Insert all require the six-inch platform (Part No. 146-6005-00) for use. The six-inch platform will "snap" onto the post of the Vortex-Genie 2 or Vortex-Genie 2T. Any of the foam inserts mentioned above will then fit snugly into the six-inch platform and is ready for use.
The Large Sample Set (Model No. H302) includes a recessed platform with two (2) elastic bands, one (1) foam blank insert, one (1) foam 9-16mm tube insert, one (1) foam 14-29mm tube insert, and one (1) foam 29-37mm tube insert. These items may also be purchased separately. Please refer to our list of accessories for the Vortex-Genie 2 mixer for more information on these accessories as well as many others.
The dial number should be a reference only. Specific speed of the unit will depend on the weight of the sample and attachment, as well as the electrical configuration of the Vortex-Genie 2.
The speed range for the Vortex-Genie 2 mixer is approximately 600-3200 RPM for 60Hz models and 600-2700 RPM for 50 Hz models. RPM's at a specific point can be determined by using a strobe light.
The K550G/GE mixer is obsolete, and most of the replacement parts for that mixer are no longer available. The parts for the current model G560/E cannot be used on the K550G/GE mixer.
Yes. The 3-inch platform and the rubber cover are available as separate items. To ensure maximum mixing efficiency, the rubber cover should always be used with the 3-inch platform. Please refer to the list of accessories for the Vortex Genie 2 mixer for more information.
Yes. You may change the voltage on your unit by using a transformer which you can purchase at an electric supply store. Please remember, however, that the transformer must be able to handle the amperage of the unit - refer to the specifications portion of your operating instructions included with the unit. The mixing will not be as vigorous and the service life of the mixer will be shortened. It is always best to use a model designed for your specific voltage.
Yes. The Vortex-Genie 2 mixer and accessories can be operated in a cold room at a temperature no lower than 4°C (40°F). Also, it should be noted that as with most electrical devices the unit should not be exposed to excess moisture or humidity (condensation would be an example of excess moisture).
he most likely cause of loose attachments is improper installation. Verify that the attachment is mounted properly by referring to the operating instructions included with the mixer or attachments. Also, be certain that the tubes and flasks are properly balanced on the attachments prior to operating the mixer. This will also avoid excessive wear and tear due to uneven balancing.
Accessories for the Vortex-Genie 2 will wear over time depending on frequency and duration of use, exposure to chemicals, and other environmental factors.
No. Vortex-Genie accessories are specifically designed to work on specific Vortex-Genie mixers only.
The maximum recommended capacity of the Vortex-Genie 2 is approximately 454g (1 lb).

Vortex-Genie 2T

Your unit has been tested before shipment to ensure proper operation, however if you believe that there's a problem with the unit, contact the dealer you originally purchased the unit from for instructions on returning your unit. The units are warranted for a period of two (2) years from date of purchase against defects in workmanship and material only. Items which are normally expendable such as a rubber part, foam inserts, or items which are damaged by liquids or misuse (such as dropping the unit), are not included in this warranty.
The Multiple Sample Starter Set (Model No. H301) includes a plastic six-inch platform, one (1) foam insert for 60 microtubes, and one (1) foam insert for microplates. These items may also be purchased separately. Please refer to our list of accessories for the Vortex-Genie 2T mixer for more information on these accessories as well as many others
The Microplate Foam Insert, Microtube Foam Insert and Two-Tier Foam Insert all require the six-inch platform (Part No. 146-6005-00) for use. The six-inch platform will "snap" onto the post of the Vortex-Genie 2 or Vortex-Genie 2T. Any of the foam inserts mentioned above will then fit snugly into the six-inch platform and is ready for use.
The Large Sample Set (Model No. H302) includes a recessed platform with two (2) elastic bands, one (1) foam blank insert, one (1) foam 9-16mm tube insert, one (1) foam 14-29mm tube insert, and one (1) foam 29-37mm tube insert. These items may also be purchased separately. Please refer to our list of accessories for the Vortex-Genie 2T mixer for more information on these accessories as well as many others.
The dial number should be a reference only. Specific speed of the unit will depend on the weight of the sample and attachment, as well as the electrical configuration of the Vortex-Genie 2T.
The speed range for the Vortex-Genie 2T mixer is approximately 600-3200 RPM for 60Hz models and 600-2700 RPM for 50 Hz models. RPM's at a specific point can be determined by using a strobe light.
Yes. The 3-inch platform and the rubber cover are available as separate items. To ensure maximum mixing efficiency, the rubber cover should always be used with the 3-inch platform. Please refer to the list of accessories for the Vortex-Genie 2T mixer for more information.
Yes. You may change the voltage on your unit by using a transformer which you can purchase at an electric supply store. Please remember, however, that the transformer must be able to handle the amperage of the unit - refer to the specifications portion of your operating instructions included with the unit. The mixing will not be as vigorous and the service life of the mixer will be shortened. It is always best to use a model designed for your specific voltage.
Yes. The Vortex-Genie 2T mixer and accessories can be operated in a cold room at a temperature no lower than 4°C (40°F). Also, it should be noted that as with most electrical devices the unit should not be exposed to excess moisture or humidity (condensation would be an example of excess moisture).
The most likely cause of loose attachments is improper installation. Verify that the attachment is mounted properly by referring to the operating instructions included with the mixer or attachments. Also, be certain that the tubes and flasks are properly balanced on the attachments prior to operating the mixer. This will also avoid excessive wear and tear due to uneven balancing.
Yes. All accessories for the Vortex-Genie 2 may be used on the Vortex-Genie 2T and vice versa.
The Vortex-Genie 2T has all of the same features as the Vortex-Genie 2 along with an integrated timer. In “Touch On” mode, the Vortex-Genie 2T can operate from 1-60 seconds. In “Hands-Free” mode, the Vortex-Genie 2T can operate from 1-60 minutes. It can also be set to run continuously, independent of the timer.
The Vortex-Genie 2T can be set to run continuously by turning the grey knob to the “No Timer” position and the toggle switch to the "Start/Stop" position after selecting the speed.
Accessories for the Vortex-Genie 2T will wear over time depending on frequency and duration of use, exposure to chemicals, and other environmental factors.
No. Vortex-Genie accessories are specifically designed to work on specific Vortex-Genie mixers only.
The maximum recommended capacity of the Vortex-Genie 2T is approximately 454 g (1lb.).

Roto-Shake Genie

The Roto-Shake Genie is supplied with the Magnetic Platform, 1 Clip Plate each for 10-13mm, 15-17mm, and 28-30mm Tubes, 4 Bag Mounting Strips, and a Non-Skid Tray. Additional accessories are also available.
The Roto-Shake Genie can be easily switched from rocking to rotating and vice versa. It can also be used for 3-D Orbital motion. The Roto-Shake Genie operating instructions contains instructions on how to obtain these motions.
The platform of the Roto-Shake Genie is magnetic. Samples may be placed into clips or accessories, which will then be held securely to the Roto-Shake Genie by magnetic force. Samples may be placed on both sides of the magnetic platform, in any configuration, and it is recommended that the magnetic platform be rotated before operation to ensure that the samples will clear the Roto-Shake Genie housing.
The Roto-Shake Genie may be used at temperature ranges from 0-38°C (32-100°F), 95% humidity; therefore it may be used in most cold rooms and incubators.
The maximum weight (load) that can be used on the Roto-Shake Genie is 4.5kg (10lb.)
6. I have an odd-sized sample vessel that doesn't fit into the standard clip plates. Is there another way to affix my sample to the Roto-Shake Genie?