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We take this opportunity to thank our employees, our shareholders, our customers, and our suppliers for their loyalty and commitment to our Company. We recognize that these are not normal times and that everyone is anxious about the world around them with so much uncertainty. At the same time, we realize that to the best of our ability, we must continue to do all we can to continue to operate and provide our customers with the products and services they require, and support our suppliers. We are proud of the fact that in many of the news articles and videos our Vortex-Genie, in particular, has been featured as a piece of equipment that is used by laboratories as part of their test protocols. So, in a way, our valued Company is part of the solution!
Our facilities and warehouse remain open and fully operational, and we are working closely with our valued suppliers to ensure minimal impact on our supply chain. Our product inventory remains at normal levels. Our customer service and order processing team is also working hard to ensure that all customer orders are processed on a timely basis and that we continue to provide world class customer service.
We are continuously monitoring and assessing the current situation and responding appropriately as it evolves. We are implementing certain virus-mitigating actions to reduce the potential for transmission including restricting travel, implementing hygiene protocols, and social distancing.
We thank you for your support and, above all, please stay safe.
Due to the ongoing pandemic, please note shipping carriers such as UPS or FedEx are prioritizing essential items. Therefore, you may experience shipping delays and longer than usual delivery times. Even though products purchased on our websites will ship in accordance with our standard shipping schedule, we cannot guarantee second day or overnight delivery which may be delayed by the carrier.
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